Our Whirlpool refrigerator has been sent for fixing for the 3rd time now. Look at the pictures in the right, you can see clearly that the fridge is badly dented. We got the extended 5-year warranty from Harvey Norman. This is the 2nd time we are using the warranty service by Harvey Norman of which the first warranty was done by Whirlpool.
We have filed our complaint in the past on about the Harvey Norman contractor professionalism [the unit being carried back without any wrapper nor bubble wrap & the top part of the door was badly dented when being transported back to us the last time]. We thought it has improved, obviously it got worse.
Saw the unit transported in a mini van of which no wrap-around nor bubble wrap and badly scratched..... Guess what the technicians actually told us that they will get us a replacement unit as they thought this fridge cost RM1k plus.... I told them it was above RM3k. They were trying to convince Retna that these dents are small matter, we should take it as the fridge is working now..... :-(
Preparing some documents to be submitted to Harvey Norman. Will update again.
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